Returns Policy

Thank you for shopping at Luxury Chandeliers.

If you are not entirely satisfied with your purchase, we are here to help.

Right to cancel

You have the right to cancel your order within 14 days. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you acquires, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to [email protected] . A telephone call is not sufficient.

Effects of cancellation

If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you (minus potential restocking fees), including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). There may also be a restocking fee charged by the manufacturer. The restocking fee levels will be indicated below under the heading “Restocking Fees”. We may make an additional deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –
(a) 30 days after the day we receive back from you any goods supplied, or
(b) if there were no goods supplied, 30 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back at the correct location.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods and also potential restocking fees. Do not under any circumstance send the goods to our Central London Office address.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Under the Distance Selling Regulations, customers have a duty of care while the goods are in their possession and we request all goods are returned with their original packaging, complete with all other associated components sent with them (i.e. lamps, manuals, screws).

Goods should not have been installed, modified or used in any way and should be in an undamaged condition.

Luxury Chandeliers will in no way be liable for any costs incurred due to faulty goods or shortages such as electrician fees, time taken from place of employment etc.

We have the right to refuse refunds for failure to meet the above criteria. This does not affect your statutory rights.

Restocking Fees

Manufacturers charge a restocking fee that the customer is directly responsible for, and will be deducted from the reimbursement. Below are the manufacturing restocking fees:

Manufacturer Restocking Fee
Elstead Lighting 30%
Feiss 30%
Flambeau 30%
Hinkley Lighting 30%
Kichler 30%
Quoizel 30%
EffortInc 10%

To return a product to us

Please make sure that the product was received by you in the last 14 days.

Send an email to r[email protected]

Your email should have the following information so that we can process a return.

• Your name
• Order reference number
• Your Address
• Email address
• Contact number
• Date of purchase
• Date the goods were received by you
• If you originally ordered multiple items, which do you want to return.

When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

Sending a return back to us

Please do not send under any circumstances the goods to our Central London Office. The returns instructions will have an address for the returns to go to. Luxury Chandeliers will not be liable if the returned goods are sent to the wrong location, and the customer will be held responsible to rectify. Reimbursement may also be withheld until the goods are returned to the correct location.

Due to the delicate physical properties of lighting equipment, especially chandeliers, packaging and transport of these items is a difficult business. Please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also make sure that any courier shipment is fully insured to the value of the shipment (retail price).

Damaged or faulty items received by you

If you received a damaged or faulty product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns Policy, please contact us.